What Top VPN Providers log – in their own words

VPN logging

In light of the recent case of a cyberstalker being caught with the involvement of PureVPN, we’ve been asking the leading VPN providers in the industry what they actually log.

While many providers boldly claim to store no logs, it is more often the case that logs of your activity are not stored but what time you connected, your IP Address and other tidbits of data are.

What’s more important though is probably how these logs are stored and for how long.

Searching through lengthy Privacy Policies and visiting a host of providers to find one that has a policy which is suitable for you can be time-consuming so we’ve gone straight to the horse’s mouth and asked the providers, with the PureVPN case in mind, two questions.

What type of connection logs do you keep (eg; time stamps, IP Addresses) and how long do you store these for?

and

Do you keep any other types of logs?

Below you can find their answers.

Proxy.sh

Here at Proxy.sh we do not keep any log whatsoever. All our VPN services are running from RAM, they do not log anything and will entirely disappear on each reboot or shutdown. Our client panel only records an email address, and does not track for IP or whatsoever. We even hacked our billing panel to make sure it does not log anything relevant, with nulled hostnames or altered timestamps.

Our user experience speaks for itself: when one of our users wants a refund or needs a payment confirmation, we always ask him or her for all details, because we have nothing on our side. Same goes with a connection issue or else, we need logs from the user, we have nothing on our side.

The only logging available therefore, is on user end, through the user client. And we may monitor the VPN activity with tools such as TCPdump or Wireshark, but when we do so, we always inform our users why and when, even at the detriment of PR when competitors ensure our approach is wrongly interpreted. Our history too speaks for itself.

PrivateInternetAccess

We don’t keep any type of connection logs for any period of time.

We don’t keep any other types of logs.

Back in 2016, a very similar situation occurred and we were proven not to be logging. See Link.
This has been our stance forever and will continue to be so.

ExpressVPN

ExpressVPN believes that privacy is a fundamental right, and our systems are specifically engineered around not knowing how customers utilize our services. ExpressVPN does not keep any activity logs or connection logs. We never log the destination or contents of your traffic, connection timestamps, session duration, your source IP address, or the ExpressVPN IP address that your computer assumes when connected to the VPN.
For the purposes of technical support and troubleshooting, minimal information is collected, namely: apps and app versions successfully activated, dates (not times) when connected to the VPN service, choice of VPN server location, and total amount (in MB) of data transferred per day. None of these data enable ExpressVPN or anyone else to match an individual to specific network activity or behavior. We are unable to answer questions related to data that we do not possess, such as how a customer has utilized our VPN service.
To learn more about how we protect customer privacy and security by not storing activity logs or connection logs, see our page detailing ExpressVPN’s policies.

Users can also opt to share anonymized analytics data such as speed test data, connection failures, and crash reports. These diagnostic reports do not tie back to individual users, because we’ve engineered our apps to never know which user sends which data. You can specify in the settings menu of any ExpressVPN app whether you wish to send these data to us.

IPVanish

We do not monitor, record or store logs for any single customer’s VPN activity. We have a zero log policy.

NordVPN

NordVPN does not keep or record logs for any VPN user. We do not store connection time stamps, used bandwidth, traffic logs or IP addresses. However, to be able to provide service and support for our customers, we need to keep user’s email address, username and payment information.

We do monitor aggregated bandwidth on our servers in order to recommend the least loaded and most suitable one to our customers.

In addition – connection log is being kept on NordVPN user’s device for troubleshooting purposes. However, we can not obtain this information without user’s consent, as only he himself can provide it to us. Moreover, our users can delete the log files anytime they like.

We don’t keep any identifiable information whatsoever.

VPN.ac

Connection start/end time, total traffic, user IP.
Nothing else related to the VPN connections.

LiquidVPN

LiquidVPN has real time access to the following information. Once a user logs off this information is gone.
Total number of active sessions
Total Bits per second up/down for each session
Total time logged in per session
Total data transferred per session
Total number of active user sessions per account (How many sessions your using right now)
By default you are assigned a shared IP address. If you choose to use our Public IP topology the last public IP you were assigned is stored until you use the public IP topology again and it will be replaced in our system. This includes the time and date of the disconnection. This information is not collected on our Shared and Modulating topologies.

We do not collect any other session or connection data.

VyprVPN

What Data Golden Frog Retains From VyprVPN Sessions:

Each time a user connects to VyprVPN, we retain the following data for 30 days: the user’s source IP address, the VyprVPN IP address used by the user, connection start and stop time and total number of bytes used.

Why Golden Frog Retains VyprVPN Session Data:

We retain VyprVPN session data for 30 days to use with billing issues, troubleshooting, service offering evaluation, TOS issues, AUP issues, and for handling crimes performed over the service.

What Golden Frog Does Not Collect From VyprVPN Sessions:

Does not log a user’s traffic or the content of any communications
Does not perform deep packet inspection of your traffic, except where requested by the customer for firewall purposes.
Does not perform shallow packet inspection of your traffic, except where requested by the customer for firewall purposes.
Does not discriminate against devices, protocols, or applications. Golden Frog is network neutral.
Does not throttle your Internet connection.
Does not rate limit Internet connection.

VyprDNS Service

Golden Frog’s VyprDNS is a zero-knowledge DNS service that does not log any information.

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