Surfshark VPN 10 Frequently Asked Questions Answered

Surfshark FAQ

Surfshark VPN is the hottest newcomer to the VPN industry right now, surprisingly making waves in an already overcrowded marketplace.

If you are considering becoming a user of Surfshark VPN, but you are unsure whether it is the right option for you – you are about to find out.

With each VPN being ever so slightly different from each other, choosing the best one can be difficult. The best choice is when it’s suitable for your specific needs.

This is why we will now go through some of the most hotly asked questions of this plucky arrival and answer them all in one place.

So, if you think Surfshark might be the best choice for you, read our answers to 10 FAQ and find out for sure.

1) Does Surfshark work on Firestick?

Yes, Surfshark has a dedicated application for the Amazon Firestick and Fire TV, allowing you to protect your streaming with no issues such as buffering.

It will let you stay private and secure and unblock content that your Firestick wouldn’t ordinarily be able to access. Setting it up is straightforward and can be done simply by installing directly from your Firestick device.

Firestick remote

If you already have a Surfshark account, all you need to do is search ‘Surfshark’ on your Firestick device. Then install it, log into your VPN account, and start streaming.

To help you out, Surfshark’s website even offers an easy step-by-step guide that will guide you on how to install it on an Amazon Fire TV, as well as Amazon Fire TV Stick.

2) Does Surfshark work in China?

Fortunately, Surfshark is one of a few VPNs that will work in China. A lot of VPNs cannot say the same because China is not privacy-friendly at all and actively blocks VPN services.

However, with that said, Surfshark is not the fastest option in China, so don’t expect blazing fast speeds if you choose to use the service there.

If you plan to travel to China, and you’ve already got a Surfshark subscription, then it may be passable. However if you’re there for any length of time, then there are better options.

3) Does Surfshark work with Netflix?

Surfshark does work with Netflix, and while not every region, it is more than most.

According to the VPN’s website, you can use the Surfshark VPN app to access seven different Netflix libraries. Those include Netflix in the US, the UK, Japan, Netherlands, India, France, and Australia.

Red drawn movie camera with play logo inside

If you are not in any of these countries, then you’ve got the bonus of being able to access your region plus seven others. If you are already in one of those regions, then you still have six additional catalogues to binge yourself silly on.

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4) Does Surfshark work with BBC iPlayer?

Yes, Surfshark also claims to be able to unblock BBC iPlayer as well.

All you need to do is connect to a server in the UK, and you should be all set. With Surfshark on your side, you will be able to stream live TV, watch tons of content on-demand, catch football games, and more.

Surfshark is a perfect solution for UK citizens that are travelling abroad and would like to bring a piece of home with them. Or for those living elsewhere in the world who enjoy British programs and content.

5) Does Surfshark keep logs?

Surfshark claims to be committed to not retaining any of the data related to your online activities.

In other words, they won’t collect your IP address, session information, browsing history, bandwidth, connection time stamps, network traffic, and alike.

However, they will collect your email address and encrypted password, as well as basic billing information and order history. This is necessary for creating an account, and nearly all VPN services will do the same.

Illustration of man in data centre

They will also collect diagnostics and crash reports of their app, to improve performance. However, this can be turned off in app. Finally, they use cookies and web beacons as well.

6) Does Surfshark allow torrenting?

Yes, Surfshark allows and supports torrenting, offering a safe and fast method of downloading torrents.

It can ensure that you are entirely secure and private while seeding or downloading P2P files. It also claims that you won’t experience any significant speed drops when using their service for this purpose.

And make no mistake, using a VPN during torrenting is a must, so Surfshark seems as good a choice as any other VPN. The important part is that you are safe while doing it.

7) Does Surfshark work on iPad?

Surfshark has a dedicated app for iOS devices, so it will work on your iPad with no issues.

Not only that, but it also has browser extensions for Chrome and Firefox, meaning that you can use it on pretty much any device that can run one or both of these browsers. This will ensure that the list of devices you can use Surfshark on goes way beyond just iPhones or iPads.

But, as mentioned, Surfshark does have quite a few dedicated apps already meaning most of your devices are covered.

30-day money back guarantee

8) Does Surfshark have a free trial?

Yes, Surfshark does offer a 7-day free trial which you can get via their mobile apps.

However, it also has a 30-day money-back guarantee, which is also a good option and comparable with what other top VPN services offer.

This means that you will have to pay for it right away, but you can get your money back at any point during the first 30 days. Great if you decide that you do not like the VPN for some reason.

Best Free VPN 2018

With Surfshark, you have two methods of checking whether you like the VPN or not, which is a big plus for the service.

9) Is Surfshark free?

As mentioned, Surfshark does offer a free trial, but it is not a free VPN. The free trial will only last for seven days, and after that, the service will start billing you.

Surfshark has three different plans:

  • 1-month plan, for $11.95 per month
  • 12-month plan, for $5.99 per month (billed $71.88 once per 12 months)
  • 24-month plan, for $1.99 per month (billed $47.76 once per 24 months)

The prices are sensible and affordable, which is another thing that we really liked about this particular VPN. It is better to take one of the longer plans, unless you plan only to use it for a month or two.

10) Where is Surfshark located?

Surfshark is based in the British Virgin Islands, which puts them outside of the jurisdiction of the 5/9/14 Eyes surveillance alliance.

Besides, the British Virgin Islands has no requirement for retaining data on your usage.

Desert Island

In other words, no one is going to show up at Surfshark and demand that the company hands over your data. Even if they did, Surfshark only has information that will prove that you are among their customers. They cannot provide data about your online activities, which is good.

Summary

There you have it, the ten most FAQ about this new but popular VPN service.

According to its privacy policy, it won’t collect the most sensitive data such as your IP or browsing history. Other information that it collects, such as your email, password, and billing details are necessary for them to keep track of you as a customer.

It works with Netflix in 7 countries, it works with BBC iPlayer, and it even works in China, although it is not the best of the best for that particular purpose.

All in all, Surfshark offers a lot of features for a slim price (when taking their 2-year package).

Remember you can try the service risk-free and if it’s not for you then take advantage of their 30-day money back period and get a refund.

30-day money back guarantee

Ali Raza

Author: Ali Raza

Ali is a journalist with a keen interest in VPN usage. He is an expert in the field and has been covering VPN related topics for VPNCompare and numerous well-respected publications for many years.

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