Private Internet Access VPN Review

PIA Review
Private Internet Access


Product Name: Private Internet Access

Offer price: 2.03

Currency: USD

Availability: OnlineOnly


  • Price

  • Service

  • Apps

  • Speed

  • Policy




  • Many encryption levels.
  • Modern desktop apps.
  • Low price.
  • Works with US & UK Netflix.


  • Average speeds.
  • Unreliable in China.

Private Internet Access (PIA) is one of the most well-known and respected names in the VPN industry. Known for their privacy protections and low prices, they’re loved by many but avoided by some, which is why this VPN review is so important.

We’ve been reviewing Private Internet Access (PIA) since 2013 and they’ve continued to offer an excellent service throughout the years, but is this the case in 2024?

We have been putting Private Internet Access VPN through its paces over the past few weeks to see whether their 2024 VPN service is still up there with the best.

What will our PIA review uncover? Keep scrolling to find out.



Download speed

Using Private Internet Access VPN for a range of everyday tasks posed no issues for us.

There were no issues staying connected daily for a range of regular activities such as web-browsing, sending email, streaming video and any other general internet usage.

To put Private Internet Access VPN speeds to the test, we ran some detailed VPN speed tests on their service.

Using a regular UK home internet connection and a Windows desktop system, we downloaded a test file and measured the download speed to the PIA desktop client.

We then measured the download speed again while connected to a selection of servers from Private Internet Access VPN. We also took account of the upload speed too.

These tests were followed up using reliable speed testing services, such as those from Google.

We carried out these speed tests using the PIA Windows app with the Wireguard protocol. Our home connection speed was: 462.5 Mbps

When connected to the PrivateInternetAccess servers we achieved the following download speeds:

  • UK – 247.3 Mbps
  • Netherlands – 100.9 Mbps
  • Switzerland – 180.6 Mbps
  • Sweden – 162.9 Mbps
  • France – 185.8 Mbps
  • New York, US – 142.6 Mbps
  • Australia – 80.2 Mbps

The download speeds are a mixed bag, but overall they’re not the best we’ve seen. If you’ve got a slower connection you may not notice so much but if you’re trying to achieve fast speeds, you will struggle.

With these download speeds, you won’t have any issues using streaming sites. I used PIA while travelling the US and streamed my favourite TV shows from BBC iPlayer without any problems.

For such an affordable VPN service, speed is something we have concerns with. The results show those concerns are well founded and we would expect better.

What you now have is a low-priced VPN with many of the bells and whistles and overall average speeds.

Please note that a speed test is not 100% reliable. They are merely a glimpse of performance at a certain period. Your results may differ depending on your location, time of usage, services accessed, device used and many other factors.


Private Internet Access VPN claims to be a no-log VPN.

What this means is none of your activity or connection data is recorded or stored. Private Internet Access even go so far as to state in the strict no logs policy on their website that they have “No Traffic or Request logs” and they should keep your own IP Addresses private.

Keeping your IP addresses private is the bare minimum that any VPN service should do.

However, being based in the US has raised questions from some users. Although there are no mandatory requirements to log user data in the US, some question how a privacy service can continue to operate without interference from many of America’s three-letter agencies.

On a positive note, unlike many other VPNs, Private Internet Access VPN has had their logging policy tested in the US courts on numerous occasions.

Both in 2016 and in 2018, PIA found itself caught up in legal cases which resulted in them being unable to assist due to their no-logging policy. You can read more about how their no logs claim was put to the test and further how in another a hacking case tested their no log claim.

The cases are somewhat old, but you should be reasonably confident that Private Internet Access (PIA) adheres to their claims and will keep your internet access private, meaning no web traffic logs, keeping your real IP address private in the process.

While under new ownership, in 2022, PIA had an audit carried out by Deloitte confirming that their infrastructure and no logs policies are sound. This is brilliant news and something all no log VPNs must have in our opinion, it’s something all big VPNs like Express VPN have.

This is something we like to see and is something you should look for from a VPN service as it’ll give you peace of mind knowing your data is safe.

So if you are uber-cautious about your online privacy, this secure VPN might be what you’ve been looking for.

Simultaneous Connections

Private Internet Access VPN currently allows you to use one client account to set up a PIA VPN connection on an unlimited number of devices, up from their limit of 10 previously.

PIA has one of the most competitive simultaneous connection offerings of any VPN. You can’t get better than unlimited!

I found this useful allowing me to protect my phone, desktop, laptop and have connections left over for my family members.

This is as good as it gets and more than enough for just about every user. If you need to connect multiple devices simultaneously, then PIA is a good option for you.

We like this as it allows you to secure all of your family’s devices with the Private Internet Access apps.


Private Internet Access VPN is based in the United States. This means it operates under US law and is based in one of the 5 eyes countries.

On the face of it, that doesn’t sound great and we would prefer an offshore location.

But the truth is that the US does not have any mandatory data retention laws so users don’t have too much to worry about at the moment. Details of the sites you visit and personal data like your own IP addresses should be fine.

Private Internet Access VPN does respond to court orders from the US government but if it isn’t collecting data, it can still do this without compromising user privacy, in theory.

It’s up to you to decide if this is a deal breaker for your situation.

Customer Support

Private Internet Access VPN offers a 24/7 live chat customer support feature. This is great because it means that PIA users can get help with any problems they might encounter almost instantaneously which is impressive customer service.

In my tests, I found their 24/7 live chat support team to be friendly, helpful, and responsive. There wasn’t a single customer service query that I put to them that they couldn’t answer or direct you to the relevant information.

If a live chat support service isn’t for you, there are a number of other customer support features available including ticket support via emails and an extensive range of online tutorials.

It is an impressive customer support offering which we’re a fan of, it allows you to solve any issues quickly without hassle.

Server Locations

Server locations

There was a time when Private Internet Access VPN had one of the smaller selections of VPN server locations but in recent years that has changed.

Private Internet Access offer their state of the art next generation secure VPN servers in no fewer than 84 different countries. This is one less than last year, but still impressive.

The PIA server network now covers most corners of the globe including;

  • US and the rest of NorthSouth America
  • Europe
  • Middle EastIndia
  • Australia & New Zealand

They also have servers in South AfricaEgypt, MoroccoNigeria, and Algeria.

In Australia, Canada, Germany, the United Kingdom and the US, they even have multiple cities available to connect to. There is a particularly extensive range of US servers available.

The service no longer advertises how many individual VPN servers there are. Previous figures totalled over 29,650+ making them one of the largest providers in terms of individual servers alone, however it’s impossible to ascertain how true those figures are as of today.

They do, however have a wide range of IP addresses which I found useful when I wanted to access blocked websites while travelling.

Does Private Internet Access use Virtual Servers?

Private Internet Access VPN clearly states on its website that it only uses bare-metal servers for its VPN network. The reasons they give for this are for enhanced security and performance. However, this is a little misleading.

A look at their server list shows locations include places like China where it is all but impossible to safely run a physical VPN server.

On closer inspection, a number of server locations are described on the site as “geolocations”. What Private Internet Access means by that is that they are virtual servers and not physical ones.

So, while they are technically bare-metal servers, they are actually using virtual servers extensively. They are bare metal but not located where they claim. It’s important to understand this subtle difference.

However, at least PIA are a little bit open about which servers are virtual and which aren’t and you can even highlight these in the app, which cannot be said for many other VPNs.

Private Internet Access VPN claims their service works well in China. Plus, one of the leading websites monitoring the situation agrees.

However, in our on the ground tests, PIA did not work in China, we’ve also seen multiple other sources online that reaffirm the same.

Internet access is always tricky in China but sadly PIA doesn’t prove reliable enough for this purpose and there are better VPNs working in China out there.

Yes. Private Internet Access VPN recently launched a dedicated IP Address feature.

That means that you can now get a dedicated IP Address and still be connected to the PIA VPN service. A dedicated IP is an IP address that is just used by you so it is much harder to see that you are using a VPN.

However, there is an extra charge for accessing the dedicated IP address feature which is currently $5.00 a month, $4.25 per month for 6 months or just $2.50 if you pay every two years.

PIA dedicated IP cost

If you think that’s still good value for money, you will have to either opt into it when you sign up for PIA or add it to your existing PIA package.

Yes, there is a split tunneling feature available with PIA.

Split Tunneling means you can choose which apps you want to run through your VPN connection and which you don’t. Split tunneling is useful for internet banking, online games, gambling sites, and others that require a local IP address.

Split tunneling is a fairly advanced VPN feature and we are delighted to see Split Tunneling included in Private Internet Access VPNs offering.

I used the split tunneling feature to access my internet banking while using the connection to watch foreign TV channels. PIA would allow me to access the banking app outside the VPN tunnel using a local IP address while still masking my real IP address for other reasons.

When it comes to choosing a VPN, split tunneling is a useful feature. Luckily, it comes with your PIA VPN subscription.

There are a growing number of VPNs that come with a built-in ad-blocker, and PIA VPN is among them with its own ad blocker known as MACE.

PIA MACE claims that it can block domains for advertisements, trackers, and malware. It can be switched on and off in the settings menu and is certainly better than nothing.

However there are some noticeable service limitations. For example, PIA MACE does not enable users to white list domains or adjust the filter settings to suit there needs.

This is not a huge surprise. The best ad blocker tools are stand-alone ones rather than the ones that come built into other services and we would usually recommend signing up for one of these in any case.

So, even though Private Internet Access does have PIA MACE included, our best advice would be for you to sign up up for a great ad blocker and run it alongside PIA.

Security and Safety

Protocols & Encryption

Protocols and encryption

Private Internet Access VPN previously offered access to the PPTP and L2TP/IPSec VPN protocols.

However in recent times it appears these outdated protocols have been retired as neither their desktop or mobile apps support them directly. Their website doesn’t allude to them either so we can only assume they’re no longer

Both mobile and desktop apps now offer access to the newer OpenVPN and Wireguard protocols which is a good thing.

The WireGuard protocol offers an excellent combination of fast connection speeds and strong security and is undoubtedly the future of VPN protocols. We wouldn’t expect a reputable VPN provider not to offer it these days.

PIA made substantial donations to the project while it was in development so it’s no surprise to see them so keen to adopt it now it is ready to use.

The OpenVPN protocol remains their default setting however, so you will have to switch to WireGuard in the settings menu. They also have OpenVPN configuration files available for you to download which is always nice to see.

The Private Internet Access client also does encryption very well too. They’ve been at the forefront of providing strong encryption for many years and this remains the case.

Encryption options include AES-128 and AES-256 in GCM mode. The option to connect without encryption doesn’t feature any longer.

PIA app protocols

Protocol selection in PrivateInternetAccess’s apps.

Additionally data authentication and handshaking options appear to have been retired too as they’re no longer directly configurable via the app.

Most of this encryption is customisable from within the PIA apps. They’ve got a dedicated encryption page where you can read more about their available options, however these seems to have been dumbed down a little over the years to cater for the average user.

PIA quite simply offers some of the best privacy and advanced network settings features around, so if you want to access private internet, then their secure protocols and encryption will help you do so.

DNS Leak Testing

Private Internet Access promises to be a leak-free VPN, but how can you test this promise?

While PIA doesn’t have an inbuilt DNS leak testing feature of its own, as some other VPNs do, it does offer links all over its website to, which is actually run by them.

This means DNS leak protection is easy to test across their own and multiple other websites available.

PIA DNS o leak

Private Internet Access suffers no DNS leaks.

Websites often send DNS queries (also known as DNS requests) which could reveal your IP address. Luckily, we didn’t experience any DNS leaks with PIA when testing.

Not that we are aware of.

However, at the end of 2019, PIA was purchased by Kape Technologies, a company that has been linked with a prior company with a somewhat shady history.

There is nothing to suggest that they are doing the same thing with PIA, and their recent acquisition of ExpressVPN has enhanced their reputation considerably.

But in the interests of transparency, it is important to give you all the facts.

Yes, we believe Private Internet Access is perfectly safe for torrenting.

Its connection speeds are good and it also offers port forwarding, which is a useful additional feature. Frequent torrent downloaders are always on the lookout for port forwarding.

There are lots of servers to choose from too and secure settings are easy to establish with the all-important VPN kill switch being a particularly strong feature.

One slight downside is that US jurisdiction. But PIA’s solid no user logs promise and their impressive kill switch feature means there is no reason this should ever happen.

We know several torrenting enthusiasts, and they’ve had no issues using their favourite torrent sites, proving Private Internet Access works safely with such sites.

Private Internet Access has a range of policies covering everything from their Terms of Service to Export Control Policy and DMCA.

Much of this won’t be of interest to you and a lot of it is legal jargon.

Their Terms of Service is annotated in plain English which is likely a nod to GDPR and other international regulations. From a layman’s perspective, this is a useful addition and allows you to understand the basics of the more lengthy legal texts.

PIA is clear on what they retain and much of this relates either to billing or your email address. They also go on to state that they will scrutinise any legal requests and try and narrow down the scope of information provided if it isn’t valid in law.

They also state they can’t share what they don’t have, such as session data, browser traffic logs, your IP address, etc.

We saw nothing of concern in their policies, although they are lengthy legal texts which we are not qualified to understand or explain.



Mobile Apps

Private Internet Access offers VPN apps for both Android (Android app) and Apple iOS (iOS app) mobile devices such as the iPhone and iPad. Both the Android and iOS apps have been thoroughly tested by ourselves.

So whatever phone or tablet you’ve got you’ll be able to connect to their service through PIA mobile apps and keep yourself protected.

We mainly tested their Android app so will be basing our findings on that but the iOS app and Android app are almost indistinguishable so Apple users can learn much from this too.

Private Internet Access on a Google Pixel 8 Pro phone.

Private Internet Access is easy to navigate on our Google Pixel 8 Pro.

As with most VPN apps, Private Internet Access lets you connect quickly from the main screen. Simply flick their ‘on’ switch to get connected.

If you’re new to VPN use or you don’t want to concern yourselves with the inner workings and complicated app settings, then this quick connect feature will be right up your street.

We’re pretty certain even your parents or grandparents will be able to use the PIA app with ease.

You can access countries by clicking an option from the main PIA app window which opens a country list sorted alphabetically.

Unfortunately, there’s no option to connect to individual servers like with some other services’ apps, instead, the PIA VPN app will pick the best in that location for you.

PrivateInternetAccess Android app

PrivateInternetAccess Android app,

While the Private Internet Access app hasn’t changed much visually since we last tested it, it has changed somewhat behind the scenes.

The settings area is a techie’s dream so if you want customisation and plenty of options to fiddle with then we haven’t seen a better app for this than the Private Internet Access app.

Options include switching between UDP and TCP connections (encryption settings), Request port forwarding (which allows incoming connections to bypass the NAT firewall), Remote port selection, Local port selection, DNS set-up, kill switch, use small packets amongst others.

There’s also a great range of bonus security features including a VPN Kill Switch, IPv6 blocking which PIA call ‘Aggressive’ and the ability to block access to the local network.

There’s also a ‘VPN always on’ feature accessible for Android 8.0+ users which PIA claims is better than using a Kill Switch.

The PIA VPN client stands out in the encryption stakes.

When using the Android app you can choose between OpenVPN and Wireguard, you’re also able to customise the Data Encryption used. Sadly, as with their other apps they’ve retired the ability to alter Data Authentication and the Handshaking key.

There’s an elegant split tunnelling feature that is easy to configure and push apps outside of the encrypted VPN tunnel. It’s also one of the only Android apps to offer a ‘widget’ feature that will allow you to one-click connect and disconnect from your phone’s main screen.

Private Internet Access app widget on an Android device.

The widget looks crisp and is easy to access on our Google Pixel 8 Pro.

Overall the mobile apps are easy enough for the beginner to use and feature-rich enough to keep advanced iOS and Android users happy.

Desktop Apps

Private Internet Access completely overhauled their desktop VPN apps a few years back and they’ve been adding features year on year.

Available as both a Windows client and a Mac OS client, their new apps sport a minimal-modern design that allows customisation to your liking.

Private Internet Access on a desktop monitor.

The app can either be minimised or extended.

We tested the Windows app but Mac users can be reassured that the Mac app is very similar. From the home screen, you can connect with one click if you wish. You need not do anything more. If you want to choose a server location, we discovered that only an extra click away.

As with their mobile VPN apps you can’t select individual servers but can choose countries and in some cases, individual cities sorted either by name or latency.

We liked the new design that lets you pin features to the main screen or remove those you dislike to limit the clutter. This modular approach is something new and a neat feature.

With all the features turned on it can become a little cluttered but the ability to customise it removes this issue allowing you to only retain what you need.

Private Internet Access Windows app

Private Internet Access allows you to have a compact or expanded app.

Thankfully since our last review they’ve listened and allowed the app to be unpinned from the notification area. This allows you two options, either freely moveable around the desktop or pinned to the notification area.

As with its older app, Private Internet Access settings area is rich in options.

Standout features include their split tunneling feature and Kill Switch that cuts your internet connection if for some reason your VPN disconnects. VPN connection drops occur on all VPNs, so protect your internet traffic by activating the kill switch.

PIA Windows Settings

The desktop apps have many settings options.

Plus the PIA Mace function that allows you to block ads, trackers and other nasties.

Most connection and encryption options are customisable including everything from DNS servers to encryption and handshaking used.

The app only allows connection via OpenVPN or WireGuard VPN protocol and while that’s not a significant issue, if you have needs for the other supported protocols, you’ll have to look for other methods to connect.

Private Internet Access Windows app protocol selection.

The Windows app allows protocol customisation.

Overall we liked the new slick design which makes getting protected quick and effortless.

Private Internet Access offers apps for Linux and also a range of consoles and smart TVs.

PIA has one of the best Linux apps around as they offer a full user interface for users, this is something other VPN services don’t always offer.

Unfortunately, there’s still no Amazon app for Fire TV devices or Amazon Firesticks as many of PIA’s rivals already offer.

That’s a shame and something we had hoped PIA would have rectified by now. If you’re a big streamer and prefer to watch on your TV then you’ll need to stick with a VPN service that supports Amazon Fire TV.

Yes. Private Internet Access does offer browser extensions for Chrome, Firefox and Opera.

We are not big fans of browser extensions because they only offer limited protection and apps are much more comprehensive. But if you like them, PIA has a reasonable selection.

Disappointingly, Private Internet Access still does not offer support for VPN-enabled routers either.

This is a bit narrow-minded of them and we would like to see them rolling out a far broader range of support, including for routers sooner rather than later. We have called for this in previous years and will continue to do so.



Streaming has been a real achilles heel for Private Internet Access in the past and an area where we have urged them to make improvements in previous years.

It is definitely an area where they have focused a lot of their efforts over the past few years. So what are the results of their endeavours?

Does Private Internet Access work with Netflix?

Netflix fans will be pleased as both US Netflix and UK Netflix are accessible on Private Internet Access.

Since our last test of PIA they’ve introduced “streaming optimised” servers across the world in certain locations which is a huge advantage.

No more clicking around connecting and disconnecting to find one that works like in the past. In our tests we found their UK streaming servers and US streaming servers to work well with Netflix.

PrivateInternetAccess with Netflix

Using Netflix with Private Internet Access.

If you want to access other Netflix libraries around the world, Private Internet Access performs well without being outstanding.

It cannot open all Netflix libraries, but in our tests we managed to get Japan, the Netherlands, Canada and the US working fine.

With the new streaming optimised servers the service is much better for us with Netflix.

Does Private Internet Access access BBC iPlayer?

Again, just like Netflix, we found no issues when testing PIA with BBC iPlayer. Their UK optimised streaming server made it easy to get connected to the right server for our needs.

PrivateInternetAccess iPlayer

Accessing iPlayer with PIA.

We noticed no buffering or streaming issues allowing us to watch all our favourites on iPlayer without issue.

When testing we really appreciated the quick connection which is useful if you’re rushing last minute to watch something live.

Does Private Internet Access unblock Disney+?

Yes. In our tests, Private Internet Access was unable to unblock Disney Plus. We tried on various servers in the US and were able to watch shows.

This is great as Disney+ is one of the most popular streaming services around. It is also one of the hottest for VPN users too and as far as we know.

Did somebody say streaming The Mandalorian?

Does Private Internet Access work with Amazon Prime?

It is a similar story with Amazon Prime Video too.

Amazon Prime is one of the hardest streaming services for a VPN to be able to work with. However, PIA is able to unblock it on multiple US-based servers according to our tests.

Again though we encountered buffering and other issues that made viewing difficult at times.

It didn’t work so well with other regions like the UK, however. Although this isn’t unusual for most VPN services.

Does Private Internet Access unblock ESPN+?

It does, but we found it suffered from similar issues all of the above services had.

We had the best success when connecting to the US West Streaming or US East Streaming optimised servers.

There are a number of online streaming services that don’t take too much effort to unblock. Things like ITVX, My5, and Channel 4 can all be unblocked without too much trouble using PIA.

PrivateInternetAccess accessing ITVX

PrivateInternetAccess accessing ITVX.

Our tests also suggested that Private Internet Access were able to unblock things like Hulu and HBO Max as well as Kodi, Crunchyroll, Peacock and more.

It is to their enormous credit that Private Internet Access has addressed their failings when it comes to unblocking streaming services. There are now not too many streaming services that Private Internet Access cannot unblock if users have a bit of patience.

PIA is now capable of unblocking and it’s a huge bonus for a service that used to struggle.

Prices and Plans

Prices and Plans

Private Internet Access offers packages in much the same manner as almost every other VPN software.

There is one package available and you can subscribe for different periods of time. The benefit of this is the prices will be reduced when you commit to more extended periods.

They’ve changed their package availability over the years and in some regions they offer a 3 year, 1 year and 1 month option. In other regions it’s a 2 year, 6 month and 1 month offering.

Confused? Here’s a run down of packages:

  • 1 Month – $11.95 p/m
  • 1 Year – $3.33 p/m
  • 3 Years -$2.03 p/m (+ three months free)

PrivateInternetAccess prices

The service offers a 30-day money-back guarantee if you’re unhappy or find it’s not for you.

Other VPN services such as CyberGhost VPN offer a much larger 45-day money-back guarantee which is the longest out there. So if you want a bit longer to try a VPN service, check out CyberGhost VPN (also owned by the same company).

There are occasional PIA offers available on their website. But while PIA offers are always welcome, these prices are already competitive enough.

Payment Options

Private Internet Access accepts a wide range of payments options including most credit cards and Paypal.

They also take some anonymous types such as Bitcoin, Ethereum, and LiteCoin via BitPay.

They used to accept payment via gift card which allows you to sign up without handing over any of your financial details. Financial details being the one area where many VPN services gain knowledge of your identity so this was a great privacy feature.

However, this option was dropped in recent years and doesn’t look like it’ll be back, which is a shame in our opinion. There are also no options to pay using electronic payment methods like Apple Pay either which some users will miss.



Private Internet Access VPN is one of the oldest VPN services and over the years they’ve been slowly improving. So, what conclusions can we reach about this established VPN company from our Private Internet Access review?

While Private Internet Access has retained many of the improvements we have seen over recent years, there have been a few regressions too and it remains very much a case of ‘nearly there’ rather than continued progress.

There are aspects of their service which the review shows are up there with the very best VPN companies on the market. But there are still areas of their service that our review found are lacking and this is a shame.

In our tests we found speeds to be good, but not excellent. Streaming, however was much more reliable than in our past tests and they work well with Netflix, Disney Plus, BBC iPlayer and whole host of other services.

We would also like to see them making more of an effort to get working in China and cutting down on servers using virtual locations by the time of our next review too.

On the flip side, we loved their desktop apps (Windows and Mac app) which are easy to use. PIA overall is easy to use if you’re a beginner and has a broad range of features to keep you happy if you’re more experienced.

Their privacy and security offerings are certainly up there with the best and will keep your internet connection secure. You will be able to access geo-restricted content, stream on sites easily thanks to their unlimited bandwidth and speeds, and encrypting public WiFi networks is simple too.

Encryption is solid and their log policy has recently been audited to confirm they’re sticking to their word. Historically their logging policy has also been tested in court.

Extra features like their kill switch, dedicated IP addresses, links to DNS leak testing to stop DNS requests from revealing your identity are welcomed offering an all round service.

Additional features like being able to upgrade to having your own private DNS servers is a nice touch, something not all VPN companies offer.

PIA now allows you to have an unlimited number of concurrent connections per VPN account, so you can have access to a new IP address on all your devices.

Prices are a little lower than they were in our last review but their differing in account length offered is confusing.

Overall Private Internet Access compares pretty well against other VPNs out there and is one of the better VPN services around.

It is not a perfect Virtual Private Network by any means. There are one or two areas that let them down and we would like to see more signs of them making improvements in these areas, especially in their speed offerings.

If you’re in the market for a new VPN service that will keep your internet access private, then this affordable service is definitely worth considering.

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Author: Christopher Seward

Having used the internet since 1994, Christopher launched one of the very first VPN comparison websites in 2013. An expert in the field his reviews, testing and knowledge have helped thousands of users get the correct VPN for their needs.

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