CyberGhost Review 2020

CyberGhost Review header
CyberGhost VPN Review

Overall
4.6









  • Price









  • Service









  • Apps









  • Speed









  • Policy









Summary

CyberGhost VPN has many great features and is one of the best for beginners.

Pros

  • Apps for all device types.
  • Good encryption levels.
  • Claimed no-log policy.
  • Use on up to 7 devices.
  • Unblocks most streaming services.

Cons

  • Device limit monitoring awkward.
  • Monthly price expensive.


CyberGhost VPN is a provider that has been around as long as we can remember in the VPN industry but in recent years, they’ve been pushing hard with both expansion and features.

But how has all this expansion affected the service?

We’ve been taking a look at this popular VPN service to see if they still live up to their reputation.

Service

Speeds

Download speed

Using CyberGhost VPN over a period of weeks for everything from browsing websites, using Skype to downloading and streaming movies caused no issues.

We didn’t notice any slowdowns for everyday tasks nor any unexpected disconnects when connected for long periods.

Aside from streaming high-quality video, most general internet tasks shouldn’t cause any issues and only the very worst VPN services would see problems with this type of usage.

To put CyberGhost VPN to the test we wanted to push their service to the limit and so ran some speed tests.

We downloaded a test file from a residential connection in the UK and then ran the same test across a random selection of CyberGhost VPN’s servers. We were using a Windows PC at the time with OpenVPN 256-bit encryption.

Our speed without being connected to the VPN was: 63.12 Mbps

We achieved the following speeds when connected to CyberGhost VPN’s servers:

  • UK – 56.44 Mbps
  • France – 56.56 Mbps
  • Netherlands – 56.44 Mbps
  • Switzerland – 56.49 Mbps
  • Sweden – 56.46 Mbps
  • New York, US – 56.52 Mbps
  • Australia – 49.48 Mbps

Overall, CyberGhost VPN’s speeds are very respectable and will allow you to use the service for a wide range of uses.

Top Tip

Consider ExpressVPN if you’re looking for faster download speeds.

Streaming video at high-quality won’t be an issue even when connected to servers at distance.

Logging

CyberGhost VPN claims to be a fully no-log VPN service.

They state that they store no records of what you do while connected to their service nor any metadata.

Metadata is the who and the where.

This means they don’t record details of when you connected, what times you connected or what servers you connected to.

This can be as important as logging actual content because the times you connect and other such details could link you to your usage.

Douglas Crawford says “CyberGhost VPN easily qualifies as no logs VPN, although some aggregate metadata is sent anonymously to third-party services (MixPanel) for trend analysis.” (Source: ProPrivacy)

It has to be pointed out that CyberGhost VPN hasn’t had their claims tested, nor have they undertaken any kind of independent audit which has become popular with other providers.

Equally, there have been no legal cases to suggest that their claims aren’t sound either.

Server Locations

CyberGhost Servers

Server locations have exploded on the CyberGhost service from 60 in our review last year to over 90 countries covered this year.

It should be noted that not all servers are physically located in the country itself, but some are virtual locations.

Coverage is good across North, Central and South America, Europe, Asia and the Australian region.

Africa and the Middle East are somewhat under-resourced which is common in the VPN industry but there are a handful of locations across the region.

In 2018 there were 2,747 servers and in the space of a year, this had increased to 3,396 VPN servers. This year CyberGhost is offering over 6,104 individual VPN servers.

This is a massive increase and shows that the service is continually being invested in.

One feature we like about CyberGhost VPN is they have specific servers for specific needs. Torrenting has its range of servers but where the service comes into its own is their “Streaming Friendly” selection.

These are servers located across the world set for accessing specific TV services. They’ve got servers to unblock and access everything from Netflix to BBC iPlayer, Hulu to Sky Go and more.

Protocols & Encryption

CyberGhost Encryption header

The CyberGhost VPN service offers access to OpenVPN, L2TP/IPSec and IKEv2.

There are different levels of protocol availability depending on what device you’re using but this is standard across the industry. The full range of protocols is mostly offered on their desktop apps.

PPTP hasn’t been available via their apps for some time but if you need to use it then it can still be configured manually.

All protocols aside from PPTP offer 256-bit encryption. OpenVPN makes use of AES-256-CBC encryption.

Authentication is handled by a 4096-bit RSA key which is at the top of the scale. While one or two other providers do offer this, it’s not common.

Simultaneous Connections

CyberGhost VPN allows you to use their service on up to 7-devices at the same time.

This is at the higher end of the scale in comparison to others available, although it certainly isn’t the highest.

Top Tip

IPVanish offers up to 10 concurrent connections.

CyberGhost VPN works slightly different from other services in that the type of device connected is tied to your account.

If you hit the 7-device limit, then you need to de-register one device before being allowed to connect any further devices.

This isn’t common and a little bit inconvenient although it’s an expected way of stopping users from abusing the service.

Jurisdiction

CyberGhost is registered in Bucharest, Romania which is part of the EU.

Apps

ExpressVPN apps head

Mobile Apps

CyberGhost VPN offers apps for both Android and Apple iOS devices. So no matter what type of phone or tablet you’ve got you’ll be able to use the service.

The apps are straightforward to use and even if you’re not good with technology you could, if you wanted, click to Connect and let the app do the work for you.

It’ll connect you to the best location available allowing you to then forget about it.

If you want to choose a server then there’s a dedicated area which opens in a new window displaying servers by country. You can either click to connect to the best available there or drill down even deeper and select an individual server.

CyberGhost Android app

CyberGhost’s Android app.

The “Streaming friendly” choices are also available on the mobile apps so if you’re after unblocking and watching a streaming site, then you’re covered too.

Behind the scenes there are a few options you can play around with. As detailed earlier, these are all based around blocking malware, adverts, online tracking and compressing your data.

A new split-tunnelling feature allows you to select apps to fall outside the VPN connection which is useful and you can switch between TCP and UDP protocols if needed.

Overall the apps are well designed and user friendly. While they’re not overloaded with features, they do have enough to keep you happy.

Desktop Apps

CyberGhost VPN’s desktop apps are available for both Windows and Mac OS computers.

They can either be used in a slim-line window that looks similar to the mobile app and deals directly with connection or expanded to a larger window that gives you more options to play around with.

Connection and limited server selection can be made from the reduced window but anything more and you’ll need to expand.

You can select servers by country including individual servers, servers ‘for torrenting’ or servers ‘for streaming’.

Like the mobile counterpart the ‘for streaming’ option comes in use allowing you to connect to the correct server to unblock whatever streaming site you’re trying to access.

CyberGhost VPN Windows application

CyberGhost VPN Windows app.

Some of the options such as ad, malware and tracking protection seem to have disappeared from last year, as has forcing HTTPS connections. Whether these are now automatically turned on without the ability to turn them off it was impossible to ascertain.

There’s a section dedicated to ‘Smart Rules’ and a neat feature is allowing you to have certain desktop apps fall outside the VPN connection.

If for example you wanted to protect your online privacy but for some reason needed your email client to use your regular connection then this feature covers your needs.

Further options include DNS Leak Protection and an option to disable IPv6 connections to prevent leaks occurring there.

The app now sports a kill switch which was missing last year and is a welcomed addition.

Overall the desktop apps again are easy enough to use and have a range of additional features that add protection.

Other Apps

Alongside the mobile and desktop apps, CyberGhost VPN also has both a Google Chrome and Firefox extension, a Linux app and an Amazon Fire TV app.

The Amazon Fire TV app works across Fire TV, Fire TV Stick and Fire TV Cube devices. It’s one of the nicest designs we’ve seen.

CyberGhost VPN Fire TV app

CyberGhost VPN’s Fire TV app

Navigation works well on a large TV screen and connection can be made quickly just by clicking the connect button. If you need to select a specific country then that’s just one click and a menu away.

We like that the ‘Streaming Friendly’ options are available in the Fire TV app because after all, it’s unblocking streaming sites that you’re mostly going to be interested in on your TV.

Streaming

Goose VPN streaming header

Netflix

CyberGhost VPN works with Netflix, especially the most sought after region, the US Netflix catalogue.

They also have specific servers to access Netflix UK, Germany and France.

These dedicated servers make it easy to connect and start streaming without the need for server hopping to find one that works which is often the case with other providers.

BBC iPlayer

BBC iPlayer works fine on the CyberGhost service and just like Netflix, there’s a dedicated server option for accessing it.

Other services

The service works with a whole range of worldwide services and their dedicated streaming options help you choose.

Services that work include Disney+, NBC, Youtube TV, Channel 4, CBC, ZDF, ORF, Globo and a whole host more.

Price

CyberGhost Prices

CyberGhost VPN follows the industry standard VPN package choice in that there’s one standard package that differs only by price.

What you’ll immediately be bowled over by is the offer prices available. If you subscribe for what are admittedly long periods, then you’ll make some huge savings.

The current prices at the time of writing are:

  • 1-Month: $12.99 /mo (~£9.94)
  • 1-Year: $5.99 /mo (~£4.58)
  • 2-Years: $3.69 /mo (~£2.82)
  • 3-Years: $2.75 /mo (~£2.10)

Noticeably the two and three-year packages are much cheaper than the 1-month package.

However, prices on the 1-year and 3-year packages have increased ever so slightly since last year, but they’re still fantastic value.

I wouldn’t recommend choosing the one month package because in comparison to other providers, it’s pretty expensive.

While the 3-year package offers fantastic value it’s worth remembering that the quality of VPN services can differ over time. While CyberGhost VPN offers an all-round excellent service right now, there’s no guarantee that it will be the case in three years.

That’s not to say anything will change but it’s a consideration you’ll need to factor and although more expensive the 2-year deal may work out less risky in the long run.

K.G. Orphanides says “CyberGhost is rather expensive if you opt for a monthly subscription online but its annual pricing is decent and its longer-term subscriptions are very good value indeed.” (Source: TrustedReviews)

The only other notable feature is the 1-month package has a 14-day money back guarantee while the longer packages have 45-day money back guarantees.

Payment is accepted via Credit Card, Paypal or Bitcoin.

Verdict

CyberGhost Verdict Header

CyberGhost VPN is one of the most improved VPN services in recent years. We commended them last year for upgrades, introducing new features and overall improvements.

This year it’s much the same. What we’re most impressed with is the massive increase in server numbers and countries covered – although it’s worth remembering some are ‘virtual locations’.

We especially like their streaming feature that includes dedicated servers to unblock all of the most popular streaming services. Everything from Netflix to Hulu and BBC iPlayer to Sky Go works with the service.

The service has received a boost in encryption both by pushing IKEv2 more across their app range and dropping the insecure PPTP protocol even though it’s still available for manual set-up.

Security features such as their handshaking key have been strong for the longest time and other providers should be aiming for the same heights too.

CyberGhost VPN has a user rating of 5 stars with overall user-reviews classing it as “Excellent”. (Source: TrustPilot)

Speeds on the service were good and while there are faster services out there the speed loss incurred on our regular connection was minimal.

You’ll have no trouble carrying out speed intensive tasks such as streaming high-quality video or downloading large files quickly.

Overall it’s hard to fault CyberGhost.

I’m not the biggest fan of the layout of the desktop app when expanded but that’s more of a personal niggle than a significant flaw and their monthly pricing is a little on the steep side.

However, the service is definitely one you want to be considering as one of your top three choices.

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Christopher Seward

Author: Christopher Seward

After 25 years of using the internet, Christopher launched one of the very first VPN comparison websites in 2013. An expert in the field his reviews, testing and knowledge have helped thousands of users get the correct VPN for their needs.

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