Surfshark is one of the rising stars in the VPN industry, but we understand that even one of the top VPNs cannot satisfy everyone’s needs.
Sometimes, it’s just not the right provider for you.
If that is the case, you may want to cancel and have the opportunity to get a full refund.
Below I’ll show you precisely what you need to do.
Table of Contents
Before you cancel
Sometimes we can be quick to cancel without exploring the options.
Of course, if you are cancelling your subscription due to technical issues, you might want to try reporting the problem and see if you can get help from its customer service team.
There are plenty of common issues that can quickly be resolved that way, so don’t be rash, and instead, you might prefer to work on fixing the problem.
You can easily explain the problem via Surfshark’s live chat or email, Facebook, Twitter, or Instagram.
You might even find the solution in Surfshark’s FAQ, depending on where the problem lies.
Of course, if your problem with the service is that it doesn’t have servers in the right places for your needs or something similar, which is not a bug or a misunderstanding, then absolutely go for it and cancel your subscription.
After all, you should not be paying for something that doesn’t fit your needs.
So you still want to cancel?
When it comes to cancelling Surfshark, there are two scenarios that you should keep in mind.
The first one is important if you’re still within the first 30 days from the moment you initially subscribed to Surfshark.
If you are still in these first 30 days, you can request your money back and get a full refund upon canceling the service.
The second scenario is for those who have been using Surfshark for more than 30 days. You can no longer get your money back, but you can still cancel the service at any time.
If you are still within the first thirty days of the moment of subscription, you can send an email to firstname.lastname@example.org, and explain that you want your subscription cancelled and your money back.
Or you can use their live chat option which you’ll find in the bottom right-hand corner of their website.
If you are not within the first 30 days, request that automatic renewal of your subscription is cancelled, and then let your existing subscription expire.
Don’t forget you’ll be able to use any remaining time right up until the subscription end date.
What to do after cancellation
If you are still interested in using a VPN, as you should be, but you think that Surfshark is not for you – there are many other providers that you can try out instead.
So after cancelling it’s worth taking a look at what else is out there.
An excellent place to start is our VPN Comparison Guide which compares all the leading providers.
Or if you’ve got a more specific need then use our handy ‘Find My VPN‘ tool which will pick out the correct VPN for your particular needs.
Below are three of our highest rated alternatives to Surfshark that are worth checking out:
One of the best VPN choices is ExpressVPN.
ExpressVPN features the same security features as Surfshark and has the same quality to them, including 256-bit AES encryption, several different security protocols, like IKEv2/IPSec, OpenVPN and more.
One big difference between them, however, is the number of offered servers.
As you may know, Surfshark has approximately 1,040 servers in 61 countries around the world.
ExpressVPN has over 3,000 servers in 94 countries, which makes its server network superior. In terms of speed, however, we found in our tests that ExpressVPN is also slightly faster.
Many other features are the same, including a kill switch, split tunnelling, a 30-day money-back guarantee. They are slightly more expensive than Surfshark but for the additional service features, we think it’s worth the minor increase.
30-day money back guarantee
Our second alternative is NordVPN – another of the industry’s largest services, which can be used on up to 6 devices simultaneously, and it supports numerous platforms.
With NordVPN, you also get excellent protection, such as 256-bit AES encryption, OpenVPN and other protocols, a 30-day money-back guarantee, fast download speeds, and an extensive server network of 5,600 servers in 58 countries.
While the country count is ever so slightly less than Surfshark, they do have over 5x the available servers.
NordVPN also often offers large discounts, especially when it comes to its long-term plans, so it’s more or less the same price to Surfshark.
3. CyberGhost VPN
Lastly, we have CyberGhost – another one of the major VPN services that offer very affordable prices and large discounts on long-term subscriptions.
Not only that, but it features the same OpenVPN security protocol to protect your data stream, as well as 256-bit AES encryption to protect your information further.
However, when it comes to its server network, it is imposing, with over 7,100 individual VPN servers at this point, located in over 90 countries.
They offer a longer money-back guarantee than Surfshark at 45-days. So if you’re tempted to give them a try, you have up to a month and a half to see how they compare.
Having a VPN in this day and age is pretty much a necessity.
Everything seems to be either censored or geo-restricted online, and not to mention online surveillance, hackers and their malware, nosy companies and advertisers who are always looking to acquire more data, and that’s just the tip of the iceberg.
Surfshark has won plenty of fans and for many people, it’s an ideal choice, but that doesn’t mean that it is right for you as every person has a different experience.
It’s worth trying to resolve any issues first as they could be solved quite easily.
If that doesn’t work out, get cancelling and get yourself a refund if entitled, then check out some of the other options such as ExpressVPN which should give you a better experience.
I would love to hear your experiences of Surfshark, did you end up cancelling and if so, why? Pop a comment in the section below and let me know.