IPVanish is one of the most popular VPN services in the world, and that is not a coincidence.
The service has a lot to offer, including one of the largest server networks out there, good privacy and security features, a large number of simultaneous connections, and more.
It’s highly-rated both by review websites such as ours and general user consensus.
IPVanish currently has a 4.5 /5 user rating on Trustpilot.
With that said, there is still a chance that it simply might not be the best choice for you.
If you already paid for it and you concluded that you do not like it, or you only needed it for a one-time thing, there is nothing wrong with cancelling your subscription and asking for a refund.
Considerations before you cancel
One important thing to note is that, if you wish to cancel due to some technical issue – you might want to try a different approach first.
If you have a problem, allow the service’s customer support an opportunity to try and fix it.
All you need to do is contact them via live chat or email, and explain your problem.
You should include screenshots, elaborate the issue thoroughly, and try to work together to resolve the problem.
It’s often quicker to do that than go through the process of cancelling and trying to get your money.
If it persists, then you might have no choice but to cancel, but do not give up on the service over an issue that they can fix easily.
How to get a refund
If the problem cannot be resolved, or you only needed a VPN for a short amount of time and now you don’t want it anymore, that is a different matter.
The first step would be to ensure that you get your refund.
As you may know, IPVanish has a money-back guarantee, meaning that it will return your money if you decide to leave the service.
However, it is a very short money-back guarantee that only lasts for 7 days. This means that you need to decide whether or not you like it within a single week before you lose this chance.
Follow these steps to cancel:
- Visit the IPVanish website.
- Click the ‘My Account‘ menu option.
- Locate the Subscription page and click ‘I wish to cancel my subscription.’
- Follow the cancellation process.
Even then, IPVanish notes that,
“certain cash equivalent or other payment methods may not allow for refunds or that refunds may happen slowly or by paper check or that refunds may have service fees associated with them.”
But, overall, the service will respect your request.
If you want your money back, first you need to cancel the automatic subscription on the website using the steps above.
IPVanish says that you will receive a refund within 7-day and you don’t need to contact them to initiate the refund which is the case with some other providers.
However, if seven days pass and you still haven’t received your money back, then you should get in touch with them.
What about after 7 days?
If you wish to cancel but it has been over 7 days, you can still do it, of course.
However, you can no longer receive your money back.
Most VPNs have a money-back guarantee that lasts for 30 days, which is the industry’s standard. IPVanish, however, only has a 7-day money-back guarantee, as mentioned earlier.
In other words, you can use the VPN until your subscription runs out.
Just make sure to go to the subscription page and end your subscription as described in the previous step, so that you would not be charged again once the subscription period that you already paid for ends.
What to do once you’ve cancelled?
If you have cancelled your subscription, that’s pretty much it – nothing more to do.
It’s worth considering other providers if you had an irreparable issue with IPVanish.
ExpressVPN is one that most people see as the top choice, and we agree with that.
This service has an even more extensive network that spans through 94 countries and it includes over 3,000 servers. Its money-back guarantee lasts for 30 days so you have a longer period to test it, and it is as good in terms of security and privacy as a VPN can get.
Another good choice is NordVPN, which is just as powerful when it comes to privacy and security features, and its money-back policy also lasts for 30 days.
It has fewer countries covered – around 58, but its server network includes over 5,500 servers.
Finally, we would also recommend CyberGhost, which has more than 5,500 servers in 90 countries, just as strong privacy and security features, useful TV unblocking features, as well as one of the longest money-back guarantees in the industry, which lasts for 45 days.
So if IPVanish wasn’t for you, consider one of these three higher-rated alternatives.
Summary
And, that is pretty much it.
As good as IPVanish is, it is not for everyone. You might not find servers in a country that you wish to reach, or you might have some other problems with the service.
Alternatively, if you only decided to use it for a few days – if you were leaving the country or had to depend on a public hotspot for a while – and you don’t need it anymore, you can cancel anytime.
Don’t forget, it’s worth trying to work through problems with them first as many can be resolved easily. Or look to an alternative service like ExpressVPN, which is higher-rated.
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