How to cancel PureVPN and get a refund

PureVPN refund

PureVPN is a good choice for a lot of reasons, but that still doesn’t mean that it will fit absolutely everyone.

No service will, which is why there are so many of them, and why they are so competitive in the first place.

But, what if you did not know that PureVPN isn’t the right choice for you and you already paid for one of its plans? Let’s talk about it and see how you can get your money back.

Can I cancel my PureVPN subscription?

The good news is that you can definitely cancel your PureVPN subscription.

However, there are two different scenarios in which you might find yourself:

Option 1: Cancelling within 31 days of purchase

If it has been less than 31 days since the moment you paid for your PureVPN for the first time, you can use the service’s money-back guarantee to request your money back.

The process is straightforward, and all you really need to do is go to its website, open the Live Chat support, and request a cancellation of your account, as well as a refund.

They will ask for your reason why and your email address, and that would be it.

More Reading

According to user reports on RestorePrivacy, refunds can be hit and miss with one user saying “Have asked for a refund but they refuse as I got a promo deal for 5 years, which is not a legitimate reason not to refund” and another “I asked for refund but they said that they are not refunding to customers“. (Source)

Option 2: Cancelling after 31 days

If you used PureVPN for longer than 31 days, you have, unfortunately, already lost the possibility of getting a refund.

However, you can still cancel your subscription, once again, by contacting the customer support via live chat and telling them about your decision.

This is important if you don’t want any future payments to be taken or your subscription to continue automatically at the renewal date.

Contacting support is necessary, as you cannot cancel your subscription otherwise. But, as mentioned, the process is quick and for most people, hassle-free.

What you can do after cancelling

So, now that you know how to cancel PureVPN and get your money back, what’s next?

Well, we firmly believe that you should still use a VPN.

Just because PureVPN didn’t work well for you, it doesn’t mean that VPNs are useless. You need to protect yourself in the modern online world, and the best way to do it is to go for one of the industry leaders.

Now you’ve got your money back or at the very least won’t have any more payments taken, check out some of the best alternatives:

1. ExpressVPN

ExpressVPN website

While PureVPN is all about the claims regarding its speed, ExpressVPN is among the fastest, if not THE fastest services in the industry.

In our recent tests, we found they outperformed most other well-known services.

It also offers a much more extensive server network, featuring 3,000 servers, whereas PureVPN only has 2,000.

PureVPN claims to cover more countries but with fewer servers that means less in the areas you really want them. No one is connecting to 140 different countries, so ExpressVPN’s 94 should suffice.

Both offer non-stop customer support but the main difference is the privacy history.

Whereas PureVPN was caught out assisting in a criminal case, ExpressVPN’s no-log policy has both been proven in a criminal case and audited by one of the most reputable auditing firms in the world.

2. CyberGhost VPN

Cyberghost Website

Our next alternative for PureVPN is CyberGhost, which also has a massive server network, featuring over 6,400 of them in over 90 countries.

Again, it does cover fewer countries than PureVPN, but it has more than three times the number of servers, which guarantees better speeds and a less crowded service.

They are equally as good when it comes to security and privacy, as well as the devices they cover.

However, CyberGhost beats PureVPN when it comes to a money-back guarantee, as its own lasts for 45 days, making it one of the longest in the VPN industry.

3. Surfshark

Surfshark Website screengrab

Lastly, we have Surfshark.

This is a young VPN that is privacy-friendly and fast-developing. It currently offers over 1,700 servers in 63 countries around the world. Not quite as many as PureVPN.

The standout feature of Surfshark is their streaming ability. It unlocks more regions of Netflix than any other provider.

When compared to PureVPN, it especially stands out when it comes to the number of simultaneous connections.

PureVPN offers ten simultaneous connections per license, which is quite generous but Surfshark blows this out of the water offering an unlimited amount.

Before you cancel!

While we respect your decision to cancel PureVPN for whatever reason, keep in mind that getting your money back might take a few days and that the cancellation process is generally something that most people find bothersome.

With that in mind, it might be easier not to do it if you simply have an issue with PureVPN that can be resolved by contacting customer support and requesting help.

If the problem is tech-related, they can almost certainly help you.

Hit them up on Live Chat, explain your issue, and see if there is anything that can be done before you go through the effort of cancelling and finding a new VPN service.

PureVPN's livehelp


PureVPN is an excellent VPN service that serves plenty of users around the world.

With that said, it is by no means perfect for everyone out there, and some people will end up changing their mind after using it and deciding that it doesn’t work for them.

If that happens to you, we recommend acting quickly, while you are still within your first 31 days since purchase.

That way, you can get your money back and try out a different service.

But, if your problem is technical, maybe try resolving it with customer support before you give up on the VPN completely, simply to save yourself the time and effort of switching to a new service.

Failing all that, why not try ExpressVPN, CyberGhost VPN or one of the others recommended in our VPN Comparison Guide?

Author: Ali Raza

Ali is a journalist with a keen interest in VPN usage. He is an expert in the field and has been covering VPN related topics for VPNCompare and numerous well-respected publications for many years.

Leave a Reply

Your email address will not be published. Required fields are marked *